
FAQ's
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What is FYNX?
FYNX is a premium pickleball sports equipment brand dedicated to providing high-performance paddles, balls, and practice gear. In addition to top-quality equipment, we offer court setup and management, coaching programs, events, and clinics to support players of all skill levels, from beginners to professionals.
How do I choose the right paddle?
Your ideal paddle depends on weight, grip size, playing style, and your level of play beginners may prefer lighter paddles for control, while advanced players might opt for heavier paddles for added power. Use our Paddle Selection Guide or try our 7 day Play & Return Policy to test and exchange if needed.
Are your paddles USAPA-approved?
Yes, our intermediate and advance paddles meet USAPA standards, making them suitable for professional tournaments and recreational play.
What payment methods do you accept?
We accept debit & credit cards, UPI, net banking, and cash on delivery (COD).
Do you ship internationally?
Currently, we ship across India, but we’re working on expanding to international markets. Stay tuned for updates!
How long does shipping take?
Standard shipping takes 4-7 business days, while express shipping delivers in 2-3 business days. Delivery times may vary based on order size and location.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also track your order in the My Account section.
What is your return policy?
We offer a 7-day hassle-free return policy for unused products in their original packaging. Used products are non returnable.
How do I initiate a return or exchange?
To request a return, go to our Returns & Exchanges page and fill out the form. For any queries contact us at info@fyn-x.com
Do you offer refunds?
Yes, refunds are processed within 5-7 business days after the returned item is inspected. Refunds will be issued to the original payment method.
What should I do if I haven’t received my order?
If your order hasn’t arrived within the estimated time, please contact us within 30 days of non-delivery, and we’ll assist you promptly.
How do I take care of my pickleball paddle?
Store your paddle in a protective case, avoid extreme temperatures, and clean it with a pickleball eraser/ damp cloth to maintain its performance and durability.
What court services do you offer?
We provide indoor and outdoor pickleball court installations, including PVC flooring, matting, court markings, and net systems to ensure a professional playing experience. We have a team of experienced professionals and experts in pickleball industry who partner with us for court operations, conducting events, coachings and social events. We provide multiple revenue streams for our investors who come onboard in growing the pickleball community.For more information, please go through the detailed brochure in this link-
How long does it take to set up a court?
The installation time depends on the court type and size. For more information, please check our Court Setup Section.
Can I schedule regular maintenance with FYNX?
Absolutely! We offer custom maintenance plans for clubs, sports facilities, offices, tech parks, hotels and private courts.