Refund Policy

At FYNX, we strive to ensure customer satisfaction by offering a smooth and hassle-free return and cancellation process. Please review our policy below for details on eligibility, timelines, and procedures.

Order Cancellation

Orders can be canceled before they are shipped. Once dispatched, cancellations will not be possible.To cancel an order, please contact us at info@fyn-x.com with your order details.If the cancellation is approved, a refund will be processed as per our Refund Policy.

Return & Exchange Policy

We accept returns or exchanges under the following conditions:

• The item must be unused, in its original packaging, and in resalable condition. A return request must be initiated within 7 days of delivery.
• For items purchased through our retail outlets and partnered outlets, please provide a copy of the invoice.
• Products that are damaged, altered, or show signs of use will not be eligible for return.
• Damaged and defective product replacement will be process in 5 to 10 days.

How to Initiate a Return?

• Contact us at info@fyn-x.com within 7 days of receiving the order.
• Provide your order details along with clear images of the product along with reason of return.
• Once approved, you will receive instructions on how to ship the item back.
• After receiving and inspecting the returned product, a replacement or refund will be processed.

Refund Policy

• Refunds will be initiated after the returned item passes our quality check.
• The refund will be credit to the original payment method within 7-10 business days.
• In case of COD orders, refunds will be issued via bank transfer after verification.

Non-Returnable Items

• Used or damaged products (unless received in a defective condition).
• Items returned after the 7-day return window.

For any further assistance regarding returns, cancellations, or refunds, feel free to contact us at info@fyn-x.com.